502 Bad Gateway Errors on Login

Incident Report for Trustgrid Public

Resolved

This incident has been resolved.

Posted Jul 01, 2025 - 15:18 CDT

Update

We continue to monitor the situation but our load balancers have not seen a 502 error since the configuration change.

Posted Jul 01, 2025 - 15:00 CDT

Monitoring

Earlier today, we received reports of multiple users encountering intermittent 502 Bad Gateway errors when attempting to log in. In most cases, the errors were temporary, though it’s possible some users experienced persistent issues.

Initial investigation points to an issue with the AWS WAF configuration as the likely cause. We have applied updates to the WAF settings and are actively monitoring the system to ensure stability.

We’ll continue to track for any recurrence and will follow up with additional details once our investigation is complete.

Posted Jul 01, 2025 - 14:31 CDT

This incident affected: Management (Management Portal).